Outreach Support Services

Clinical Client Representatives
The client representative provides a wide range of services to the OSF System Laboratories outreach clients. A client representative's duties include the dissemination of information and education to our physicians, client office staff, and laboratory personnel. This includes maintaining a directory of services testing manual, updating a physician/office database, and composing a monthly newsletter. Office in-services are also presented to educate staff in regard to new procedures and processes. Problems ranging from ordering/testing errors, billing complaints/corrections and courier issues are personally addressed by the client representative. A positive relationship is maintained by using effective communication with both our laboratory staff and our outreach clients. Customer satisfaction is the primary goal of the client representative.

Client Support
Most commonly asked questions can be handled promptly by our Customer Support staff. If, however, the question is more complex or requires a physician consultation, the Pathologists at OSF System Laboratory provide this service. For questions regarding routine operations, our Customer Support staff is available 24 hours a day at 1-800-533-6730 or 309-0655-2336.

Courier Services
Our Service will include routine pickup of specimens at a mutually agreed upon time. Our Couriers remain in contact with our Laboratory via cellular phones, allowing us to re-route them as necessary to meet client needs. Routine courier service to pick up specimens is encouraged.