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Quality Improvements Home
JC Accreditation
OSF Saint
Francis a Quality Leader
Quality Reports
Saving 5 Million Lives
Questions or Concerns
Hospital Report Card Act
Questions or Concerns
The Mission of OSF Health Care is “to serve persons with the greatest
care and love in a community that celebrates the gift of life.” To
fulfill that Mission, OSF Saint Francis Medical Center strives to
provide high quality healthcare to all who enter its doors. The Sisters,
Administration and Staff of OSF Saint Francis Medical Center are
dedicated to practices that improve patient safety and ensure that our
patients receive the very best care.
Patients, family members, and visitors at OSF Saint Francis Medical
Center are encouraged to express their views about hospital services.
While you are a patient at OSF Saint Francis Medical Center, please
express any concerns you may have to the staff that are taking care of
you. Ask to speak to a supervisor or manager if you feel that your
questions have not been answered or if you still have concerns.
If you
have questions or concerns related to your hospital experience after you
have received care or discharged, please contact the Patient Relations
department.
The Patient
Relations department can be contacted at:
OSF Saint
Francis Medical Center
530 NE Glen Oak Avenue
Peoria, Illinois 61637
Phone: (309) 655-2222
Fax: (309) 655-3728
patientrelations@osfhealthcare.org
OSF Saint Francis
Medical Center will endeavor to answer your questions or resolve any of
your concerns in a satisfactory manner. We look forward to continuing to
meet your healthcare needs with high quality services in a safe
environment.
Patient
Satisfaction and Service Quality
OSF
Saint Francis Medical Center welcomes feedback from our patients and
their loved ones. Patients have the opportunity to complete patient
satisfaction surveys developed by Press Ganey Associates, Inc., the
healthcare industry’s leading independent vendor of satisfaction
measurement services. The firm annually processes nearly 8 million
completed surveys in all 50 states and serves 40 percent of all
hospitals with more than 100 beds.
Hospital and
emergency room patients are sent a Press Ganey satisfaction survey after
discharge. Results are tabulated and tracked monthly, quarterly and
annually for each department and for the hospital as a whole. In
addition to our own scores, our results are compared to national
averages so we know how OSF Saint Francis compares to medical centers
throughout the country.
The percentile
ranking compares OSF Saint Francis with all other hospitals in the
nation.
| Inpatient
Adult Services |
80% |
| Children's
Hospital |
44% |
| Ambulatory
Surgery |
22% |
| Emergency
Services |
86% |
| Outpatient |
61% |
| Urgent Care |
67% |
United States Department of
Health & Human Services
Hospital Compare
Our goal is to
improve our service everyday and to uphold the Mission of The Sisters of
the Third Order of St. Francis "to serve persons with the greatest care
and love".
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