Questions or Concerns

The Mission of OSF Health Care is "to serve persons with the greatest care and love in a community that celebrates the gift of life." To fulfill that Mission, OSF Saint Francis Medical Center strives to provide high quality healthcare to all who enter its doors. The Sisters, Administration and Staff of OSF Saint Francis Medical Center are dedicated to practices that improve patient safety and ensure that our patients receive the very best care.

Patients, family members, and visitors at OSF Saint Francis Medical Center are encouraged to express their views about hospital services. While you are a patient at OSF Saint Francis Medical Center, please express any concerns you may have to the staff that are taking care of you. Ask to speak to a supervisor or manager if you feel that your questions have not been answered or if you still have concerns.

If you have questions or concerns related to your hospital experience after you have received care or discharged, please contact the Patient Relations department.

The Patient Relations department can be contacted at:

OSF Saint Francis Medical Center
530 NE Glen Oak Avenue
Peoria, Illinois  61637
Phone: (309) 655-2222
Fax: (309) 655-3728
patientrelations@osfhealthcare.org

OSF Saint Francis Medical Center will endeavor to answer your questions or resolve any of your concerns in a satisfactory manner. We look forward to continuing to meet your healthcare needs with high quality services in a safe environment.