Patient Satisfaction

OSF Saint Francis Medical Center patients have the opportunity to complete patient satisfaction surveys developed by Press Ganey Associates, Inc., the healthcare industry's leading independent vendor of satisfaction measurement services. The firm annually processes nearly 8 million completed surveys in all 50 states and serves 40 percent of all hospitals with more than 100 beds.

Hospital and emergency room patients are sent a Press Ganey satisfaction survey after discharge. Results are tabulated and tracked monthly, quarterly and annually for each department and for the hospital as a whole. In addition to our own scores, our results are compared to national averages so we know how OSF Saint Francis compares to medical centers throughout the country.

The percentage of patients who completed a survey between October 1, 2011 and December 31, 2011 rated OSF Saint Francis between either "very good" or "good" regarding their experience is as follows:

Inpatient Adult Services	94%
Children's Hospital	97%
Ambulatory Surgery	98%
Emergency Services	88%
Outpatient	98%