Thank you for choosing OSF Saint Francis Medical Center for your healthcare services. To help you settle your account with us, we provide the following information divided into sections based on payment options.

 

Insurance Plans
OSF HealthCare Financial Assistance and Illinois Uninsured Discount Applications
Patients on Medicare
Patients with Insurance
Patients with no Insurance
Patients receiving Public Aid or Township Relief
Patients served by DSCC or DCFS
Patients with Employment Injuries
Patients with Non-Employment Related Injuries
Payment Assistance
Laboratory, Radiology or Anesthesia Services Billing Questions
Frequently Asked Questions

 

 

Billing Office
E-mail: SFMC.BillingOffice@osfhealthcare.org

NOTE: It is your responsibility to ensure your account is settled. If you have any questions about your bill or procedures outlined below, contact a patient accounts representative toll-free at (855) 529-1668. We accept cash, personal check, money order, VISA, MasterCard, or Discover Card.

 

 

Insurance Plans

Participating Insurance Plans*

 

OSF Saint Francis Medical Center / Children’s Hospital of Illinois currently participates in the networks/contracts listed below.  This is intended to be used only as a reference guide.  Please contact your employer or your insurance company at the number listed on your insurance identification card if you have any specific questions about your coverage or network participation.  If you have any questions with an entry listed below, please contact our managed care department at (309) 624-5934 during normal business hours. 

 

Participating Commercial Plans:

  • Aetna
  • Beech Street / PPO Network
  • BCBS / Commercial & PPO Networks
  • Caterpillar / PPO Plan administered by United Healthcare
  • Cigna / All Products
  • Cofinity / PPO Network offered by Aetna subsidiaries
  • Corvel / Workers Compensation Network
  • Health Alliance Medical Plans
  • HFN, Inc / PPO Network; includes the following products – HFN 10, 20, CHC Elite & Workers’ Compensation Network
  • Humana – All Products
  • Interplan Health Group (IHG) / Preferred Plan Inc (PPI) / PPO Network
  • MultiPlan, Inc / PPO Wrap Network Only
  • OSF Direct Access Network (DAN) / OSF PPO Network available to self-funded employer groups
  • PersonalCare / aka Coventry -  Tertiary; upon appropriate referral/approval. Not available locally.
  • State of Illinois Employee (includes LGHP, TRIP & CIP participants)
    • Options:
    • Coventry OAP State of ILL Plan
    • Health Alliance HMO State of ILL Plan
    • HealthLink OAP State of ILL Plan
    • Quality Care Health Plan PPO / administered by Cigna

 

 

Medicare Advantage Products:

  • Aetna – Medicare PPO product
  • Care Improvement Plus
  • WellCare - Medicare POS and HMO products
  • Health Alliance – Medicare PPO, POS and HMO products
  • Humana – Medicare PFFS, PPO & HMO products
  • Meridian Prime – Medicare HMO product

 

Medicaid Managed Care Products:

  • Health Alliance CONNECT
  • Meridian
  • Molina Healthcare of Illinois

 

*as of January 1, 2014

 

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 Patients on Medicare

We will bill Medicare. When we receive payment, we will then bill your secondary insurance carrier for the balance. If payment is not made by your secondary carrier within 30 days, we will ask you to contact your insurance company to speed up the payment. If you do not have a secondary insurance carrier, we should receive the balance directly from you within the 30 days.

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 Patients with Insurance

As a service to you, we will bill your insurance carrier for you. If we have not received payment from your insurance company within 30 days, you will need to contact them. (Note: If you have not provided us with adequate information to bill your insurance company, we will bill you.) As an additional service to you, a representative at the OSF Financial Clearance Center is available to assist you with completing prior authorization and pre-certifications with your insurance carrier(s). They can be reached at (309) 683-6751 (Inpatients) or (309) 683-6754 (Outpatients).

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 Patients without Insurance

Payment in full is expected 30 days from the date of discharge. If payment arrangements are needed, please call a patient accounts representative at (855) 529-1668.

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 Patients receiving Public Aid or Township Relief

After you present us with a valid Public Aid or Township card, we will bill the Department of Public Aid or the Township office for you.

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Patients served by DSCC or DCFS

On the date you receive the service or are discharged from the hospital, you must contact the local office of DCS (Department of Specialized Care) or DCFS (Department of Child and Family Services) and obtain payment approval.

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Patients with Employment Injuries

If your employer has recognized your injury as work-related, we will bill your employer. If payment is not received within 30 days of the date billed, we ask that you notify your employer. If your claim is denied by your employer, we will bill you directly

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 Patients with Non-Employment Related Injuries

If insurance is not involved, you are fully responsible for your hospital bill. It should be paid within 30 days of its receipt by you.

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 Payment Assistance

For more information about payment assistance, including Financial Assistance and Illinois Uninsured Discount applications, click here.

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 Laboratory, Radiology or Anesthesia Services Billing Questions

If you have laboratory, radiology or anesthesia services, you will receive a separate bill from Central Illinois Pathology Group, Peoria Radiology Associates or Associated Anesthesiologists.

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 Frequently Asked Questions

How can I get an itemized statement of my account?

Itemized statements are sent on request. Please contact a patient accounts representative toll-free at (855) 529-1668. For call center hours, click here.

 

How do I coordinate insurance benefits?

Coordination of benefits is done by the insurance company. It is the patient/guarantor responsibility to send the explanation of benefits (EOB) to the secondary insurance.

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